Pawgic Pre-Order Policy 

Effective from: April 8, 2025 
 

Contents 

1. Pre-Order Overview 
2. Product Information 
3. Payment and Purchase Agreement 
4. Refund and Cancellation 
5. Communication and Updates 
6. Shipping and Delivery 
7. Customer Responsibilities 
8. Product Availability 
9. Legal Compliance 
10. Liability and Disclaimers 
11. Jurisdiction and Revisions
12. Contact Information   

1. Pre-Order Overview

A pre-order allows you to express interest in purchasing a future product that is currently under development or unavailable. By placing a pre-order, you understand that there is no guarantee the product will be available or delivered on a specific date, and the availability is subject to various factors beyond our control, including production timelines. Pre-orders help us assess demand and plan production. A binding purchase agreement will be formed once the product becomes available, and you will have the option to proceed with the purchase or decline at that time. 
 

2. Product Information

The product details provided during the pre-order process, including design, features, and specifications, are based on planned development and are subject to change. As the product is still under development, these details may evolve. You will be notified of any significant changes, and you will have the option to either continue with the pre-order or cancel the order if the changes significantly affect the product. No fixed delivery dates or timelines are available, and we do not guarantee a specific release or shipping date. 

3. Payment and Purchase Agreement

To secure your pre-order, an initial payment will be required at the time of placing the pre-order. This is a partial payment, and the full amount will be due once the product becomes available and a formal purchase agreement is issued. 

Initial Payment: The initial payment is non-refundable, except under specific circumstances outlined in this policy or as required by law (e.g., product unavailability or failure to deliver within the defined timeframe). This ensures compliance with consumer protection laws. 

Payment Processing: Payments will be processed via Stripe at the time of pre-order placement. 

4. Refund and Cancellation

Refund Policy: Pre-orders are generally final, and the initial payment is non-refundable by the customer unless specified in this policy or required by applicable law. Refunds will be issued under the following circumstances: 

• If the product is not delivered within a reasonable timeframe (as defined below), you may be eligible for a refund. 

• If the product becomes unavailable or canceled due to unforeseen production or supply chain issues. 

• If required by law, including consumer protection laws in the U.S. or Canada. 

Reasonable Timeframe for Delivery: A “reasonable timeframe” for delivery is generally considered to be 6 to 12 months from the date of your pre-order. If the product is not shipped within this period, you may request a refund. We define 6 to 12 months as a reasonable period based on anticipated production and shipping timelines. Please note that delays may occur due to factors beyond our control, including manufacturing and supply chain delays. 

Cancellation Rights: If we are unable to fulfill the pre-order due to unforeseen circumstances, we will cancel the pre-order and issue a refund. 

Refunds will be processed within a reasonable period after the cancellation or unavailability. However, please note that the exact timeframe for processing refunds may vary based on the situation. 

5. Communication and Updates

We will make reasonable efforts to keep you informed about any changes or updates regarding the status of your pre-order. Since the product’s development and delivery timelines are subject to change, we cannot guarantee that we will provide specific updates regarding product availability or delivery times. 

Notification of Significant Delays: If significant delays are anticipated (i.e., beyond the initial estimated timeline), we will notify you with the updated timeline or offer the option to cancel your pre-order. 

6. Shipping and Delivery

Once the product becomes available, we will make every effort to ship it to you as soon as possible. However, delivery is contingent upon product availability and production completion. 

Shipping Regions: Pre-orders are currently only accepted from customers located in the United States and Canada. 

Transferability: Pre-orders are non-transferable, and the product will be shipped to the name and address provided during the pre-order process. We do not accept requests to transfer ownership, redirect shipping, or modify recipient details after the order has been placed. 

7. Customer Responsibilities

As a customer, you are responsible for providing accurate and up-to-date information, including billing, shipping, and contact details. We are not liable for missed updates, failed deliveries, or issues arising from inaccurate or outdated information. Please ensure that your contact details (email address and phone number) remain accurate and active during the pre-order period, as we will use these to communicate any important updates. 

8. Product Availability

Product availability is subject to production constraints, supply chain challenges, and other external factors. While we will make every effort to deliver the pre-ordered product as soon as it becomes available, we cannot guarantee the availability of the product at any specific time. 

If we are unable to proceed with production or sale, we reserve the right to cancel any pre-order and issue a refund. 

9. Legal Compliance

United States: Pre-order transactions are subject to federal and state consumer protection laws. Specifically, according to the Federal Trade Commission’s (FTC) Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the stated timeframe (or within 30 days if no timeframe is specified), we will notify you with a revised shipping date and offer you the option to cancel for a full refund. 

Canada: Canadian customers are protected by provincial/territorial consumer protection legislation, which provides rights regarding refunds, cancellations, and unfair business practices. These rights vary by province/territory. We will comply with the applicable laws in all jurisdictions where we operate. 

10. Liability and Disclaimers

To the maximum extent permitted by law, we disclaim any liability for incidental, indirect, or consequential damages arising from changes, delays, or cancellations associated with pre-orders. Our total liability, if any, will be strictly limited to the amount paid at the time of the pre-order. 

We do not limit liability for breaches of fundamental contract terms or for consumer rights under applicable laws in the U.S. and Canada. Therefore, while we provide certain disclaimers, we ensure compliance with consumer protection laws regarding delivery, refunds, and cancellations. 

11. Jurisdiction and Revisions

This pre-order policy is governed by the laws of the United States. Any disputes arising from this agreement shall be resolved in the courts located within the jurisdiction of the United States. We also reserve the right to revise this policy at any time. In the event of significant updates to the policy, especially those affecting payment or refund terms, we will notify you via email or via updates on this page. 

Dispute Resolution for Canadian Customers: For Canadian customers, disputes will be resolved in either Toronto, Ontario or another applicable province based on the customer’s locality and as permitted by applicable provincial laws, in accordance with applicable Canadian consumer protection laws. 

By continuing to engage with a pre-order after such changes, you accept the revised policy. 

12. Contact Information

For any questions regarding your pre-order, please contact us at: 
Pawgic Ai Inc. 
Attn: Privacy Team 
1207 Delaware Ave #3971 
Wilmington, DE 19806 
Email: info@pawgic.ai 
Phone: +1 (510) 591-3663 
Last Updated: April 8, 2025 

Consent

By accessing or using our website, mobile applications, or any associated pages and services, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy, Terms of Use, Pre-order Policy, and Community Guidelines. By continuing to use our platform, you expressly consent to the collection, use, and disclosure of your information in accordance with our stated policies.