Pawgic AI Inc. Terms of Use and Conditions of Purchase

These Terms of Use and Conditions of Purchase (“Terms” or “Agreement”) constitute a legally binding agreement between you (“you” or “User”) and Pawgic Ai Inc. (“Pawgic,” “we,” “us”). These Terms set forth the respective obligations and responsibilities when you: 

1. Visit or use our website located at www.pawgic.ai , 
2. Purchase or use any Pawgic products, including, but not limited to, the P1 smart collar or any other future paw-wearable device (collectively, the “Products”), 
3. Use any Pawgic services (the “Services”), or 
4. Download or use the Pawgic mobile application (the “Application”). 

YOU MUST READ AND AGREE TO THESE TERMS AND CONDITIONS BEFORE USING OR PURCHASING ANY SERVICES OR PRODUCTS OFFERED BY PAWGIC, INCLUDING THE WEBSITE, SERVICES, APPLICATION, AND THE PRODUCTS. 

This Agreement, along with any supplemental terms, policies, rules, and guidelines posted through our Products or Services (all of which are incorporated herein by reference, including our Privacy Policy), constitute the entire agreement between you and us, and supersede all previous written or oral agreements. By using any of our Products or Services, or visiting our Website, you agree to be bound by our Privacy Policy, which can be found here: privacy-policy

IMPORTANT: THESE TERMS CONTAIN PROVISIONS THAT LIMIT OUR LIABILITY TOhttps://pawgic.ai/privacy-policy/ YOU AND REQUIRE YOU TO RESOLVE ANY DISPUTE WITH US THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS. THIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, THEN PLEASE DO NOT PURCHASE ANY PAWGIC PRODUCTS, VISIT OR USE THE WEBSITE, OR USE ANY OF THE SERVICES. 

TABLE OF CONTENTS 

1. Use of Website, Products, and Services 
2. No Veterinary Medical Advice 
3. User Eligibility and Restrictions 
4. Licenses 
5. User Account 
6. Fees and Payment 
7. Refunds 
8. The Services 
9. User Submissions 
10. Third-Party Products or Services 
11. Third-Party Websites 
12. Referral Program 
13. Optional Pet Insight / Research Projects 
14. Notice of Infringement; Takedown Requests 
15. Disclaimer of Warranties 
16. Limitation of Liability 
17. Mandatory Arbitration; Class Action Waiver 
18. Notice to California or Other State Residents
19. General 
20. End User License Agreement (EULA) 
21. Additional Terms for Apple App Store Users 
22. Changes to these terms 
23. Battery & Hardware Disclaimers 
24. No Guarantee of Pet Recovery 
25. Firmware/Software Updates 
26. Right to Change or Discontinue Services 
27. Prominent Link/Reference to Privacy Policy 
28. Explicit Mention of Governing Law 
29. Customer Support & Communication 
30. AI Features & External AI Providers 
31. Customer Support & Communication 

1. Use of Website, Products, and Services

You may only use the Website, Products, and Services within the United States or Canada (as specified by Pawgic) and for your own personal, non-commercial use. To use certain features of the Products, you must sign up for a Pawgic account by downloading the Pawgic Application from the Apple App Store or Google Play and, if applicable, pay any fees associated with such account. The Products and Services may not function properly if you do not keep your Pawgic account current, up to date, and pay any required fees. 

Subject to these Terms, Pawgic provides the Services you select, solely for your own personal, non-commercial use and not for the use or benefit of any third party. The “Services” include, without limitation, use of the Website, any service Pawgic performs for you, and any text, images, or other materials (the “Content”) offered by Pawgic on the Website or through the Application. Pawgic may change, suspend, or discontinue the Website or any Services at any time, including the availability of any feature, database, or Content. Pawgic may also impose limits on certain features and services or restrict your access to parts or all of the Website or the Services without notice or liability. 

2. No Veterinary Medical Advice

WHILE YOU MAY SEEK AND ACCESS INFORMATION ABOUT CARING FOR YOUR PET THROUGH THE WEBSITE, APPLICATION, PRODUCTS, AND/OR SERVICES, PLEASE BE ADVISED THAT THE WEBSITE, APPLICATION, PRODUCTS, AND SERVICES DO NOT CONSIST OF, CONTAIN, OR PROVIDE VETERINARY MEDICAL ADVICE. ANY RELIANCE ON INFORMATION PROVIDED BY OR FOUND THROUGH THE WEBSITE, APPLICATION, PRODUCTS, OR SERVICES IS AT YOUR OWN RISK. PAWGIC WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OR LOSSES RELATED TO ANY VETERINARY MEDICAL ADVICE PROCURED THROUGH THE WEBSITE, APPLICATION, PRODUCTS, OR SERVICES. 

The Website, Application, Products, or Services may allow you to connect remotely with veterinarians or veterinary professionals and/or interact with automated chat functions. Your use of these features does not create a veterinary-client patient relationship. This is not a substitute for an in-person visit with a veterinarian, nor does it provide any specific diagnosis or treatment plan. 

Pawgic does not practice veterinary medicine, nor does Pawgic interfere with the practice of veterinary medicine or any licensed profession by any third-party professionals engaged through the Services. Each licensed professional is responsible for their own compliance with applicable laws and regulations. Neither Pawgic nor any of its affiliates shall be liable for any damages caused by the advice you obtain from those professionals or chat features, or for decisions you make following that advice. 

3. User Eligibility and Restrictions

3.1 Age Requirement 

1. Legal Age to Form a Contract (18+). 
   You represent and warrant that you are an individual of legal age to form a binding contract with Pawgic—i.e., at least 18 years old or the age of majority in your jurisdiction. By using the Products or Services, you confirm that you meet this requirement. 
2. Minors Aged 13–17. 
   If you are at least 13 years old but under the age of majority in your jurisdiction (18 in many places), you may only use the Products or Services under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. The supervising parent or guardian is responsible for ensuring that you abide by these Terms. 
3. Children Under 13. 
   Pawgic does not knowingly collect or store personal information from children under 13 years of age without verified parental consent, in compliance with applicable laws. If you are under 13, you are not permitted to create a Pawgic account or provide personal data, unless your parent or guardian has provided verifiable consent through a process authorized by Pawgic. If we become aware that we have collected personal information from a child under 13 without the required consent, we will take steps to delete such information. 
4. Parental Responsibility. 
   If you are a parent or legal guardian agreeing to these Terms on behalf of a minor, you represent and warrant that you have the legal authority to do so and accept full responsibility for that minor’s use of the Products and Services, including any fees, charges, and liabilities incurred. 
5. Violation of Age Requirements. 
   Any misrepresentation of age or unauthorized use of the Products or Services by a minor in violation of this section may result in immediate suspension or termination of the account and/or any Services at Pawgic’s sole discretion. 

3.2 General User Restrictions 

You represent and warrant to Pawgic that: 

• All registration information you submit is accurate and truthful, and you will maintain the accuracy of such information. 

You shall not: 

• Distribute, market, resell, transfer, or allow any other individual (outside your own household) to use the Product; 
• Use the Product in connection with any products or services not supplied or approved by Pawgic in writing; 
• Remove any proprietary notices, labels, or marks on or in the Products, Application, Services, or Website; 
• Decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Products, Application, Services, or Website; 
• Use the Products, Application, Services, or Website in a manner that (i) infringes or violates any intellectual property or privacy rights of others; (ii) violates any applicable law; (iii) is harmful, fraudulent, abusive, harassing, defamatory, obscene, or otherwise objectionable; (iv) involves commercial activities or sales without Pawgic’s written consent; (v) impersonates any person or entity, including any Pawgic representative; or (vi) contains viruses or other harmful code. 
• Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Website, Products, Application, or Services. 

4. Licenses

By using the Product, you acknowledge the existence and validity of, and agree to be bound by, all terms of this Agreement, including the End User License Agreement (“EULA”) (see Section 20) for the software embedded in the Product (“Software”). You shall not copy, decompile, disassemble, reverse engineer, or manipulate any technology or otherwise modify or tamper with any Product or equipment used to receive the Services. 

Nothing in this Agreement or your access to and use of the Services gives you any right, title, interest, or license in or to any technology, software, or content, or any intellectual property rights therein, except as explicitly provided. You shall have no right, title, interest, or license to reproduce or otherwise use Pawgic’s trademarks, service marks, graphics, or logos. 

All materials displayed or performed on the Website or the Services, including text, graphics, articles, photographs, images, and illustrations (the “Content”) are protected by copyright. You shall abide by all copyright notices, trademark rules, information, and restrictions in any Content accessed through the Website or Services. You shall not use, copy, reproduce, modify, publish, distribute, perform, display, or otherwise exploit any Content or third-party submissions in any way that violates any Pawgic or third-party right. 

5. User Account

To use certain Products or Services, you may be required to register with Pawgic and select a password and username (“Pawgic User ID”). You must provide Pawgic with accurate, complete registration information. Failure to do so constitutes a breach of this Agreement and may result in immediate termination of your account. You shall be responsible for maintaining the confidentiality of your password. If you access the Website or the Services through a third-party site or service, you will provide your third-party credentials to Pawgic, and you consent to the transmission of that account info into your Pawgic account. 

6. Fees and Payment

6.1 Fees 

You shall pay all applicable fees in connection with the Products and Services you choose. Pawgic reserves the right to change its price list and to institute new charges at any time, upon notice to you (which may be sent by email and/or posted on the Website). If you do not agree to the new or increased charges, you may cancel prior to the effective date of the change. Your continued use of the Products or Services after the effective date will constitute your acceptance of those changes. Unless expressly stated herein, fees paid are non-refundable. 

6.2 Taxes and Fees 

You agree to pay all taxes, fees, and surcharges set by any governmental agency or taxing authority that arise from your use of the Products or Services. 

6.3 Billing Details 

You can view your plan details and costs through the mail sent to you. You must notify us immediately (or change your information in your online account) if there is any change in your name, billing address, email address, telephone number, or Payment Method. 

6.4 Payments 

All payments must be made in US Dollars. You may be required to pay in advance by credit or debit card or other accepted payment method. All amounts due must be paid by the due date to avoid late fees or deactivation of the Services. We may suspend or terminate your access to the Services and deactivate your Product for late payment or non-payment. 

6.5 Authorization 

By providing a credit card or other Payment Method, you agree that we may keep such Payment Method on file and charge you for the fees associated with your Products and Services. If you want to use a different Payment Method or if your credit card expires, you must update your Payment Method information or cancel your account. 

6.6 Subscription and Automatic Renewal 

If you enroll in a subscription, it will continue, and you will be charged on an automatically recurring basis at the price and frequency you chose at enrollment until you cancel. You are responsible for canceling your subscription at least one day before the next Renewal Date. Your subscription renews on your “Renewal Date,” which is the first day after your subscription period ends. If you do not cancel on time, you will be charged for the next renewal period. Your subscription details, including billing frequency and price, will be clearly presented at checkout or within your user account settings. 

6.7 In-App Purchases (Apple App Store / Google Play) 

• Apple Users: If you purchase a subscription through the Apple App Store, payment will be charged to your Apple ID account at confirmation of purchase. Your subscription will automatically renew unless canceled at least 24 hours before the end of the current period. You can manage or cancel your subscription at any time in your Account Settings on your iOS device. 

• Google Play Users: If you purchase a subscription through Google Play, payment will be charged to your Google account at confirmation of purchase, and subscriptions will renew automatically unless canceled at least 24 hours before the end of the current period. You can manage or cancel your subscription in the Google Play Subscription Center. 

6.8 Trial Programs 

Pawgic may offer free or discounted trial programs that convert into paid subscriptions. By signing up for a trial, you agree to all applicable terms, including automatic renewal. Read the terms of any trial offers carefully. 

7. Refunds

7.1 30-Day Money Back Guarantee (If Applicable) 

Refund policies may vary by Product. If your purchase is subject to a 30-Day Money Back Guarantee, you may return your Product to Pawgic for a refund within 30 days of the purchase date. The 30-day guarantee only if explicitly mentioned while ordering on the product page or mentioned in the order details condition and only for orders made through www.pawgic.ai . The guarantee does not apply to funds paid for any Services or subscriptions. 

To request a refund, contact Pawgic Support within 30 days of the purchase date. Pawgic Support will provide you with a Return Merchandise Authorization (RMA). After receiving your RMA, send the Product (in its original packaging with all included accessories, undamaged, in good working condition) to the address provided. You assume all risk of loss or damage while in transit. Shipping/handling charges and taxes are typically non-refundable. Pawgic must receive the Product within 14 days of the RMA date. 

7.2 Refunds for In-App Purchases 

• Apple App Store: If you purchased a subscription or Product via the Apple App Store, you generally must request any refund directly from Apple, as Apple manages payment processing. Visit Apple’s support site or your iOS device’s settings for details. 

• Google Play Store: If you purchased via the Google Play Store, you generally must request any refund directly from Google via the Google Play Store. Visit Google’s support site for details. 

If you have questions, contact Pawgic Support at info@pawgic.ai, but note that Apple or Google may have exclusive authority for certain in-app purchase refunds. 

8. The Services

Below is a cohesive, re-written version of the “Services” section, integrating your existing text while maintaining the same meaning and coverage. The language has been streamlined for clarity and flow. Feel free to adjust headings, formatting, or references to align with your document’s style. 

Coverage and Approximate Location 

You must be within Pawgic’s coverage area (or relevant cellular coverage area) to use the Services and to perform certain functions from your Product. Coverage may be affected by network availability, device limitations, terrain, buildings, foliage, weather, and other factors. The Services provide only an approximate location for your device and do not guarantee precise results. Pawgic does not guarantee that a lost animal will be found and does not offer a dedicated search or recovery service. 

Tracking Pets Only 

Our Products and Services are intended solely for tracking pets. You must not use them to track children, other individuals, or objects. Any misuse can result in injury or liability for which you are solely responsible. 

Location Data 

By using the Product, you agree that Pawgic may collect location data from your collar and/or mobile device, to enable features such as geofencing, real-time tracking, and to reduce false alerts. Pawgic does not share or sell your location data to third parties for advertising or marketing purposes. However, disabling location permissions can result in delayed or inaccurate alerts. 

 By enabling location services on your device, you consent to our collection and use of your real-time geographic location for providing these features. You may withdraw consent at any time by disabling location services in your device settings, though this may limit or disable certain functionalities. 

 (See our Privacy Policy for more details on our data practices.) 

Push Notifications 

The Application may send push notifications or alerts to your mobile device. These notifications can include important information about your Product’s status, geofencing alerts, or other updates. You can turn off push notifications in your device’s notification settings at any time, but doing so may limit the usefulness of certain Services or real-time alerts. Standard message and data rates may apply. 

Behavior Tracking 

Some Pawgic Products monitor pet behaviors that might indicate it is time to contact a veterinarian. These features are not intended to diagnose, cure, or treat any disease or condition and do not replace a licensed veterinarian. Always consult a qualified veterinarian for professional advice. 

Connectivity and Data Usage 

Use of certain Services may require a compatible device, internet access, and/or a wireless data plan. You are solely responsible for any data charges, SMS fees, or other connectivity costs arising from your use of the Products, Services, or Application. Pawgic is not liable for issues that arise due to poor network coverage, device limitations, roaming charges, or other factors beyond our control. 

Interrupted Service 

The Services may be interrupted or restricted at any time without notice. Pawgic is not required to provide refunds or credits if your Services are interrupted for reasons outside Pawgic’s control. If you experience prolonged interruption, please contact us at info.pawgic.ai . 

SMS Charges 

You may opt to send or receive text messages in connection with the Services. You authorize Pawgic to send you account-related and other texts. Standard message and data rates may apply. You can opt out via the instructions provided in the messages, though opting out may limit certain features. 

Authorization to Contact You by Phone 

You authorize us and our affiliates, agents, and contractors to contact you at any phone number you provide (or at which we believe we may reach you) regarding the Products or Services, including via auto-dialers, recorded messages, or text messages. 

Service Plans 

Your subscription package and related terms constitute your “Plan.” If a specific term of your Plan directly conflicts with this Agreement, your Plan’s terms will govern. If you choose to cancel before the end of your term, a termination fee may apply. Pawgic may modify or discontinue any service offering at any time, with or without notice, and without liability to you. 

Our Right to Limit or End Your Subscription or This Agreement 

Pawgic may, without notice, limit, suspend, or terminate your subscription or contract for any reason, including (but not limited to) late payment, unauthorized tampering, violating laws or third-party rights, harassing Pawgic representatives, or misusing the Services in a way that adversely affects our network or other users. 

Our Right to Terminate Lines 

We reserve the right to terminate or deactivate any wireless line assigned to a Product if it has been inactive for a certain period, or if we stop manufacturing or supporting that Product. 

9. User Submissions

By posting or submitting any info, content, or materials (“User Submissions”) to Pawgic (e.g., through the Website, Application, or social media), you grant Pawgic a non-exclusive, worldwide, royalty-free, perpetual, sublicensable, and transferable right to use those User Submissions in connection with the Services, Website, Products, or Pawgic’s business. You are solely responsible for any content you submit. Pawgic is not liable for any errors, omissions, or misuse of User Submissions by any third party. 

Moderation Rights: Pawgic reserves the right, in its sole discretion, to review, monitor, edit, remove, or refuse to post any User Submissions that violate these Terms, infringe the rights of any third party, or which we find otherwise objectionable. You agree that your submissions shall not contain unlawful, defamatory, obscene, harassing, hateful, or otherwise inappropriate content, nor any viruses or harmful code. Pawgic may remove or disable access to any User Submissions without prior notice and at its sole discretion. 

10. Third-Party Products or Services

Your Pawgic Product or Services may rely on or integrate with third-party services (e.g., Google Maps). By using such features, you agree to any applicable third-party terms of service or privacy policies. Pawgic is not responsible for and does not endorse any third-party product or service. Any use of third-party products/services in conjunction with your Pawgic Products is at your own risk and may void warranties. 

11. Third-Party Websites

Our Website or Services may contain links to third-party websites. We do not control or endorse those websites, nor are we responsible for their content, accuracy, privacy practices, or opinions. By leaving the Pawgic domain, you do so at your own risk. 

12. Referral Program

We may offer referral programs (“RAF Programs”). By participating, both you (“Referrer”) and your referred friend (“Friend”) can earn discounts or benefits toward future Pawgic Products, subject to any specific RAF terms. You agree not to use spam or unsolicited messages, or violate any law in promoting your referral link. We reserve the right to cancel or modify RAF Programs, or any participant’s eligibility, at any time. 

13. Optional Pet Insight / Research Projects

If we run any research or “Pet Insight” projects, you agree to any terms presented at sign-up. Participation may include the collection, use, or sharing of data for research purposes. Pawgic may discontinue or revoke participation at any time. 

14. Notice of Infringement; Takedown Requests

If you believe materials hosted or distributed through the Services infringe your intellectual property rights, please send a notice to our designated agent at: 

Address : 1207 Delaware Ave #3971 Wilmington, DE 19806 

E-mail : info@pawgic.ai 

Your notice must include the legally required elements (e.g., description of infringed work, good faith statement, etc.). 

15. Disclaimer of Warranties

THE WEBSITE, PRODUCTS, SERVICES, AND APPLICATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAWGIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PAWGIC DOES NOT WARRANT THAT ACCESS OR USE OF THE PRODUCTS, WEBSITE, OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF WARRANTIES, SO CERTAIN EXCLUSIONS MAY NOT APPLY TO YOU. 

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PAWGIC, ITS AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, USE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

IN NO EVENT SHALL PAWGIC’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE PRODUCTS, SERVICES, OR THIS AGREEMENT EXCEED THE GREATER OF (I) THE TOTAL AMOUNT PAID BY YOU TO PAWGIC FOR THE PRODUCT OR SERVICE AT ISSUE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) [ONE HUNDRED DOLLARS (US $100), OR A SIMILAR NOMINAL AMOUNT]. 

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN LIABILITIES; IF SUCH LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

17. Mandatory Arbitration; Class Action Waiver

Any dispute relating to your use of our Website, Application, Products, Services, or your communications with Pawgic shall be resolved exclusively through confidential arbitration governed by the laws of the State of Delaware , without regard to conflict-of-law principles. The United States Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. 

If a dispute arises, contact us first at info@pawgic.ai . If we cannot resolve the dispute informally, either party may commence arbitration with the American Arbitration Association (“AAA”). The arbitration will be conducted under the AAA’s Commercial Dispute Resolution Procedures, and may occur at a location convenient to you or via teleconference. The arbitrator’s decision will be final and binding. No party may disclose the existence or results of any arbitration without written consent from both parties, unless required by law. 

Class Action Waiver: YOU EXPRESSLY AGREE TO PROCEED INDIVIDUALLY AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. If a court or arbitrator finds that this class action waiver is unenforceable, then the entirety of the arbitration clause shall be null and void. 

If you do not wish to be bound by this arbitration clause, you must opt out within 30 days of first using the Website or Application or purchasing a Product, by sending an email to info@pawgic.ai stating your intent to opt out. 

18. Notice to California or Other State Residents

California Civil Code Section 1789.3 requires service providers to list the following: 

The provider of the Website is: 

 Pawgic, Inc. 

Address : 1207 Delaware Ave #3971 Wilmington, DE 19806 

E-mail : info@pawgic.ai 

To file a complaint regarding the Website or Services, or to receive more information, send a letter to the above address or contact us via email at info@pawgic.ai with “California Resident Request” in the subject line. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. 

19. General

The failure of Pawgic to exercise any right under this Agreement shall not be deemed a waiver. Pawgic is not liable for failure to perform obligations where such failure results from causes beyond Pawgic’s reasonable control, including mechanical or electronic failures. If any provision of this Agreement is unenforceable, it shall be limited or eliminated to the minimum extent necessary so that this Agreement remains in full effect. You may not assign, transfer, or sublicense this Agreement without Pawgic’s prior written consent. Pawgic may transfer or assign this Agreement without restriction. Except as expressly set forth, there are no third-party beneficiaries to this Agreement. 

Local Law Applicability: Some jurisdictions may impose additional consumer rights or override certain provisions of this Agreement. Nothing in this Agreement is intended to limit any rights you may have under such laws. Please check the specific consumer-protection laws in your jurisdiction. 

20. End User License Agreement (EULA)

This End User License Agreement (“EULA”) governs the software embedded on your Pawgic Product (“Software”), as well as any associated mobile Application. 

License Grant 

Subject to these Terms, Pawgic grants you a non-exclusive, non-transferable, limited license to use the Software embedded on the Product. The license rights granted here are limited to the first 30 days after you first use the Software unless you activate a Pawgic subscription by downloading the Pawgic Application and providing the necessary information. 

Restrictions 

You agree not to copy, modify, create derivative works, or distribute the Software. You shall not decompile or reverse engineer the Software, remove any copyright or proprietary notices, or rent, lease, or sell the Software. This EULA does not allow you to use the Software on any device other than the one you own or control. 

Ownership 

The Software is licensed, not sold. Pawgic and its licensors retain all right, title, and interest in and to the Software, which is protected by copyright and other intellectual property laws. 

Export Controls 

You represent and warrant that you are not located in a country subject to a U.S. or Canadian government embargo, nor on any prohibited or restricted party list. You agree to comply with all applicable export control laws in your use of the Software. 

Termination 

This EULA terminates immediately if you fail to comply with its terms. Pawgic may also terminate this EULA at any time upon notice to you. 

Miscellaneous 

Your use of additional software components may be subject to separate licenses. This EULA is governed by the laws of Delaware or applicable jurisdiction, USA, without regard to conflict-of-law principles. If Pawgic changes any terms of this EULA, such changes become effective upon posting or otherwise notifying you. Your continued use of the Software signifies your acceptance of the revised EULA. 

21. Additional Terms for Apple App Store Users

Notwithstanding anything to the contrary in these Terms or the EULA, you acknowledge and agree that: 

1. This Agreement is between you and Pawgic only, not Apple. 
2. Apple is not responsible for the Application or its content.
3. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Application. 
4. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Application to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty is the sole responsibility of Pawgic. 
5. Apple is not responsible for addressing any claims by you or a third party relating to the Application or your possession and/or use of the Application, including but not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. 
6. Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the Application or your possession and use of the Application infringe that third party’s intellectual property rights.
7. You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo or designated as a “terrorist supporting” country; (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. 
8. You must comply with applicable third-party terms of agreement when using the Application (e.g., your wireless data service agreement). 
9. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance of these Terms, Apple will have the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. 

22. Changes to These Terms

 We may revise or update these Terms from time to time in our sole discretion. If we make material changes, we will provide reasonable notice, such as by emailing you, posting a notice on our Website, or displaying an in-app notification. Your continued use of the Products, Services, or Application after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Products, Services, and Application. 

23.  Battery & Hardware Disclaimers

Proper functionality of Pawgic Products may depend on maintaining adequate battery charge, following our setup instructions, and ensuring the Product remains in good working condition. Pawgic is not responsible for inaccurate location data, missed alerts, or other errors caused by insufficient battery power, damage to the Product, improper maintenance, or unauthorized modifications. You agree to follow all safety, handling, and usage instructions provided by Pawgic. 

24.  No Guarantee of Pet Recovery

While Pawgic’s Products and Services are designed to assist you in tracking and locating your pet, we do not guarantee that you will find a lost pet. You remain solely responsible for taking all appropriate measures to safeguard your pet, including, but not limited to, microchipping, physical searches, and following local regulations or guidelines in the event of a lost pet. 

25.  Firmware/Software Updates

From time to time, Pawgic may develop and deploy firmware or software updates, patches, bug fixes, or other modifications to enhance security, improve functionality, or address performance issues. You acknowledge and consent to Pawgic remotely updating the Product’s firmware or the Application automatically without additional notice. Your continued use of the Product after any such update signifies your acceptance of the updated firmware or software. 

26.  Right to Change or Discontinue Services

Pawgic reserves the right to modify, suspend, or discontinue any aspect of the Services, Website, or Application at any time, with or without notice and without liability to you. If feasible, we will provide advance notice of significant service changes via email, in-app notifications, or on the Website. In the event of a permanent discontinuation, we may provide instructions or refunds where applicable and as required by law or our internal policies. 

27.  Prominent Link/Reference to Privacy Policy

Your use of the Products, Services, or Application is also governed by our Privacy Policy, which provides information about how we collect, use, and safeguard your personal data (including location and device data). You may access our full Privacy Policy at: 
www.pawgic.ai/privacypolicy 
We encourage you to review it regularly. By using the Products or Services, you agree to the terms of our Privacy Policy. 

28.  Explicit Mention of Governing Law
    Except where prohibited by applicable law, these Terms and any dispute arising from or relating to them, the Products, or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict-of-law principles. This provision applies even if you reside or use the Services outside of the United States.

29. Petverse Social Features

1. Overview
2. Pawgic’s Application may include a social media feature known as Petverse, allowing users to create pet profiles, post or share content (including photos and comments), engage in direct or group chats, and optionally mark or share locations on a map. By using Petverse, you agree to abide by these additional terms, as well as Pawgic’s general Terms of Use.
3. User-Generated Content
   Petverse enables you and other users to post “User-Generated Content” (UGC), such as pet photos, comments, and location data. Some or all UGC may be visible to other Pawgic users or, in certain cases, publicly accessible. Once posted, your UGC may be viewed, shared, or captured by others.
4. License to Pawgic
   By posting UGC on Petverse, you grant Pawgic a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, display, reproduce, adapt, modify, distribute, and promote your UGC in connection with operating, developing, and marketing the Petverse feature or Pawgic Services. This license ends when you delete your UGC or terminate your account, except to the extent that it has been shared or reposted by others.
5. User Conduct & Content Guidelines

• • Prohibited Content: You shall not post content that is unlawful, defamatory, obscene, harassing, hateful, pornographic, harmful to minors, or that violates any applicable law or third-party rights. 

• • Respectful Interaction: You agree not to bully, harass, or threaten other users. Offensive language or content may result in suspension or termination of your account. 

• • No Impersonation: You shall not impersonate another user or misrepresent your affiliation with any person or entity. 

• • Non-Commercial Use: Petverse is intended for personal, non-commercial use unless otherwise authorized by Pawgic in writing. 

5. Location Sharing
   Sharing location data (e.g., marking a place on a map) is optional. By doing so, you acknowledge that the location may be visible to other users or the public. Pawgic is not responsible for any consequences arising from your decision to publicly share your location or from inaccuracies in location data.
6. Chats & Direct Messaging
   Petverse may include private or group chat features. Pawgic does not routinely monitor private messages but may review content if a user reports harassment, abuse, or other violations. You are responsible for any content you share via chat and should avoid disclosing sensitive information you do not want made public.
7. Moderation & Enforcement
   Pawgic may, but is not obligated to, monitor Petverse activities or UGC. We reserve the right to remove or restrict access to any content that violates these Terms or that we deem objectionable at our sole discretion. If you witness or experience content that violates these Terms, please report it to info@pawgic.ai. We may suspend or terminate your account for repeated or serious violations.
8. Risk & Disclaimers

• • Public Nature of Content: Once posted, your content may become public and is beyond Pawgic’s control. We disclaim any liability for the consequences of such public posting, including unauthorized use or distribution by others. 

• • User Interactions: Any interactions you have with other Petverse users (online or offline) are solely between you and the other party. Pawgic is not responsible for any disputes or damages arising out of these interactions. 

• • No Endorsement: We do not endorse or verify the accuracy of user-posted content. The views expressed by users do not necessarily reflect Pawgic’s views. 

9. Intellectual Property
   You must own or have permission to use any photos, text, or other materials you post in Petverse. Content that infringes another’s intellectual property may be removed, and your account may be suspended. To report alleged copyright infringement, please follow the instructions in Section [14] of our Terms (or whichever section covers DMCA/takedown requests).
10. Privacy & Data Handling
    Any personal data you include in Petverse (e.g., your name, address) may become publicly visible. Refer to our Privacy Policy  for details on how we collect, store, and process data relating to your Petverse usage.
11. Feature Updates
    Pawgic may modify, suspend, or discontinue any aspect of Petverse at any time, with or without notice. Certain functions may be offered in beta form, and your use of such beta features is at your own risk.
12. Limitation of Liability
    We disclaim liability for user-generated content, including defamation, offensive material, or unlawful information posted by Petverse participants. We do not guarantee uninterrupted or error-free operation of Petverse, nor do we guarantee the reliability or accuracy of user contributions. Sections [15] (Disclaimer of Warranties) and [16] (Limitation of Liability) of our general Terms apply fully to Petverse.
13. Additional Terms
    These Petverse Terms supplement and form part of Pawgic’s general Terms of Use. In the event of a conflict, our general Terms shall control. Pawgic may terminate or suspend your Petverse access for any violation of these Terms or our general Terms.

30. AI Features & External AI Providers

1. 1. Overview
      Pawgic may offer AI-driven functionalities (e.g., “AI Vet,” pet mood detection, AI-based image generation) using our proprietary models and external AI services (e.g., Claude). By using these features, you agree to the disclaimers and limitations set out in these Terms.
   2. External AI Services
      Certain AI features rely on external APIs or machine-learning services (the “External AI Providers”). By interacting with these features, you consent to the transmission of relevant data (e.g., text, images, pet information) to the External AI Providers for processing. Pawgic does not fully control their algorithms or data-handling practices.
   3. AI Vet & Health-Related Information

31. Customer Support & Communication

Pawgic aims to provide support for all users of its Products and Services. While we strive to respond to inquiries in a timely manner, we do not guarantee specific response or resolution times. You can reach Pawgic Support at: 

• Phone: +1 (510) 591-3663 

• Email: info@pawgic.ai 
  We may also provide FAQs, troubleshooting guides, or user forums on our Website. By contacting us, you consent to us using your contact information to communicate with you about your account, your Products, or your Services. 

Contact Us 

If you have any questions, concerns, or feedback regarding these Terms of Use and Conditions of Purchase, please reach out to: 

Pawgic Ai Inc. 

Address : 1207 Delaware Ave #3971 Wilmington, DE 19806 

E-mail : info@pawgic.ai 

 Phone: +1(510)-591-3663 

Last Updated: 1st April, 2025 

Consent

By accessing or using our website, mobile applications, or any associated pages and services, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy, Terms of Use, Pre-order Policy, and Community Guidelines. By continuing to use our platform, you expressly consent to the collection, use, and disclosure of your information in accordance with our stated policies.

Last Updated: April 02, 2025